collaboration
Independence
Annual Report 2005
Healthy Aging
“Linking accessible responsive transportation with community need”
pg_0002
2
Imagine an older adult or person living with a disability having access to reliable trans-
portation from his or her home. Whether someone lives in an urban, suburban or rural
setting, mobility and independence are greatly enhanced when reliable transportation
is available.
Ride Connection is pleased to work with 31 service providers in Multnomah, Clacka-
mas, Washington and Clark counties. The gift of mobility becomes real when an indi-
vidual receives a ride with one of our service providers. We would also like to ac-
knowledge the many, many people who support our important transportation work:
•
Administrative staff
•
Board members
•
Concierge/escorts
•
Donors
•
Drivers, both paid and volunteer
•
Families of our riders
•
Schedulers and office support staff
•
Volunteers: office volunteers, commit-
tee members, Ride Ambassadors,
event volunteers and many more!
•
Ride Connection network rides
totaled 309,523 this year, with a fleet
of 79 Ride Connection vehicles plus
volunteer owned vehicles. Our service providers continue to face challenges and
create innovative solutions to keep our transportation network thriving.
www.rideconnection.org
Special points of interest:
•
Our community-based “at-large” providers in-
creased rides from 162,324 to 163,866. The larg-
est increase for a provider was East County Minis-
tries.
•
Provided 13,328 Job Access rides, compared to
12,875 the previous year.
•
Clark County U-Ride provided 2,561 rides during
the year, exceeding our United Way goal by more
than 500.
•
Since June 30, 2003, we have approved 183 new
drivers for a total of 685 active drivers and 18 con-
cierges as of June 30, 2004.
MOBILITY
The Gift of Mobility
“Linking accessible, responsive transportation with community need”
pg_0003
3
•
A total of 84 vehicles were inspected this year. Our compliance department
works with service providers to schedule vehicles for inspection and service.
•
We facilitated and conducted 90 trainings to service providers and staff.
•
Our website now includes secure donation forms, a “Give the Gift of Mobility”
page, and expanded provider information.
•
We purchased, installed and implemented new financial software. We feel it
will be an excellent tool that will expand our capabilities.
•
We developed trainee and trainer reports for our RideWise program, to better
monitor this exciting, evolving program.
•
We installed and fully implemented a new scheduling software (RouteMatch)
for Ride Connection’s Service Center.
Elaine Wells
Executive Director
HIGHLIGHTS
Ride Connection At Work: Highlights
TRANSPORTATION
Linking Accessible Transportation
RideWise, previously known as Mobility Support Services, helps older adults and
people living with disabilities travel safely and independently using public trans-
portation. RideWise evaluates individual needs and brings a personalized ap-
proach to travel training.
Ride Connection’s network of services continues to expand, and we are ex-
tremely grateful to our community partners for their support, innovative ideas and
continued service excellence.
Throughout Multnomah, Clark, Clackamas and Washington
Counties, Ride Connection’s service providers continue to
build an important network of transportation for older adults
and people living with disabilities. Together with Ride Connec-
tion’s training, service and technology support, service provid-
ers offer reliable, safe and accessible transportation to people
who really need it.
pg_0004
4
Ride Connection service providers
served 10,447 individuals this year.
Seniors and people living with disabili-
ties who received rides through one of
our community providers commented
on Ride Connection’s transportation
program. Most of our customers on
this year’s Customer Service Survey
were satisfied with the service they re-
ceived. Some customers talked about
safe, courteous and helpful drivers,
while others focused on their own in-
creased mobility and independence.
A large number of customers spoke
about having options when they gave
up driving, and how they could not get
around without Ride Connection’s
service providers.
One of our customers commented:
“It helps maintain my sense of in-
dependence and has increased
my feelings of hopefulness.”
Some of our newest customers are
older adults and people living with dis-
abilities who are learning new travel
skills so that they can use public trans-
portation.
RideWise travel trainers and volunteer
Ride Ambassadors work with individu-
als who would like to increase their mo-
bility and independence.
Through our RideWise program, Ride
Connection gives an array of travel op-
tions to older adults and people living
with disabilities. An initial phone intake
helps RideWise staff understand the
best travel options to suggest. Ride-
Wise staff referred 146 individuals last
year, and offered either personalized
trip planning or one-one-one travel
training. In addition, RideWise offered
12 group travel trainings, that served a
total of 186 people.
Two RideWise customers commented:
“Health and vision problems made
us give up driving, so we took a
RideWise class and learned how
to use the bus and MAX. Now we
help other residents at our retire
ment complex plan their trips, and
even ride with them to give them
added confidence.”
CUSTOMERS
Our Customers
“Linking accessible, responsive transportation with community need”
pg_0005
5
Ride Connection recognized the need for expanded
medical transportation services in Clark County,
Washington. By working with Human Services Coun-
cil, RSVP, Catholic Community Services, the Ameri-
can Cancer Society, and the Greater Vancouver Inter-
faith Association, we were able to identify the needs
for transportation in Vancouver and outlying areas of
Clark county. The goal in Clark County is to improve
the health, safety and independence of older adults
and people living with disabilities through collaborative
efforts with service providers. Together, we will
strengthen the network of transportation services by
identifying new community partners and new volun-
teer resources.
We are appreciative of the support we received from
public agencies and nonprofit organizations during the
grant application process. Our WSDOT grant for
2004-2005 totals $167,223 for operations and
$48,200 to purchase a wheelchair accessible vehicle.
We look forward to working with individuals and or-
ganizations in Clark County. It is our desire to expand
our community contacts, and build a strong group of
supporters to ensure continuation of this essential
service.
Ride Connection’s providers
give the gift of mobility in our
communities!
African-American Chamber of
Commerce
American Red Cross, Oregon
Trail Chapter
Canby Adult Center
Catholic Community Services
Clackamas County Mental Health
Clackamas County Social Ser
vices Division
Community Services, Inc
David’s Harp
East County U-Ride
Edwards Center
Estacada Community Ctr.
Gladstone Senior Ctr.
Hoodland Senior Ctr.
Lake Oswego Adult Community
Ctr.
LifeWorks NW
Metro West
Milwaukie Center
Molalla Adult Center
Neighborhood House
Northwest Pilot Project
Northwest Portland Ministries
Pacificab
Pioneer Community Ctr.
Port City Development
Portland Impact
Project Linkage, MFS
Sandy Senior Ctr.
Transportation Reaching People
(TRP)
Urban League
Thank you for your support!
NEEDS
Meeting Community Needs
pg_0006
6
Ride Connection’s community providers represent a broad spectrum of excellent or-
ganizations who give the gift of mobility in four counties in the Portland metropolitan
area. Ride Connection’s providers continue to offer service excellence to older adults,
people living with disabilities and low income job seekers.
As we continue to tell our story about riders, community providers and volunteers, we
are pleased to say that we make new friends who can help us build a stronger net-
work of transportation advocates and supporters.
Recent additions to our network of community supporters include:
*
Rotary Club “Wheels of Power”
*
BeaverCreek Cooperative Telephone Co.
*
Vision Action Network
*
PCC-Cascade campus, Dr. Algie Gatewood
*
Clark Community College, Tracy Reilly-Kelly
*
Michael McCormick, Study Circle volunteer
Each new person or organization helps us spread the word about Ride Connection’s
important work. They make vital community connections. We are grateful for their
new energy and perspective.
CONNECTIONS
Making Community Connections
“Linking accessible, responsive transportation with community need”
pg_0007
7
LEADERSHIP
Leadership
Ride Connection is so very
fortunate to be involved
with supportive community
leaders. Our Board of Di-
rectors has been actively
involved in the strategic
planning process this year.
In addition, Board commit-
tees identify challenges
and successes, make rec-
ommendations, and give
many hours of their time to
keep Ride Connection
“rolling along” in new and
innovative areas.
We would like to thank our
service providers and Ride
Connection staff who were
involved in the strategic
planning process. It has
been a truly cooperative
effort, and we appreciate
the energy it takes to bring
new ideas forth and create
action plans.
Ride Connection’s staff
continues to make great
contributions in service,
training, compliance, out-
reach and administration.
The staff works coopera-
tively and addresses chal-
lenges creatively. Our staff
is growing, and we are
happy to have their exper-
tise with RouteMatch and
Raiser’s Edge software.
Our trainers share their
skills with providers, new
trainees and educational
staff. Ride Connection
creates a welcoming envi-
ronment for volunteers,
and it is because our staff
believes that we are en-
riched when volunteers
come into our office. Ride
Connection’s staff is grow-
ing, and as we grow, we
keep our commitment to
customer service for the
community we serve. We
are happy to have a very
competent and caring staff
at Ride Connection.
pg_0008
8
Oregon Department of Transportation (ODOT) and TriMet provide a substantial
amount of our funding. This funding helps strengthen the backbone of our transporta-
tion service. Ride Connection seeks additional funds to broaden our base of support.
We seek support through grant proposals, corporate sponsorship and long term giv-
ing.
We invite people to get acquainted with us, go for a ridealong in one of our communi-
ties, and learn more about the increasing need for transportation that serves older
adults and people living with disabilities.
Our Annual Luncheon gives us the opportunity to talk about how we give the gift of
mobility in our communities. It is Ride Connection’s chance to highlight the essential
work of our community providers. Ride Connection invites and adds new luncheon
sponsors each year. Both a silent auction and a giving opportunity during the event
allow attendees to make a financial contribution to help continue our important trans-
portation service. We are happy to have an active luncheon committee to support our
December event.
FUNDING
FUNDING
“Linking accessible, responsive transportation with community need”
pg_0009
9
All of Ride Connection’s
departments have experi-
enced growth this year,
and we look forward to
new opportunities and
challenges ahead. Begin-
ning June 1, 2005, Ride
Connection added an Out-
reach Department, that in-
cludes community out-
reach, fund development,
marketing and volunteer
recruitment.
As we develop more effi-
cient ways to operate with
Raiser’s Edge, Financial
Edge and RouteMatch, we
also pay attention to the
personal and compassion-
ate way we interact with
customers, providers, staff
and volunteers.
Ride Connection looks for-
ward to the time when we
will have adequate space,
increased technology and
a fully coordinated system
to make connections
across service boundaries.
Our providers continue to
tell us they want Ride Con-
nection to become a
“household name” and the
“go to” place where people
get their questions an-
swered, and where they
learn more about their
transportation options.
Through more options like
RideWise, community
shuttles, door to door ser-
vice, group trainings and
increased service, we ex-
pand the good work in our
communities. We invite
you to give the gift of mo-
bility, make important con-
nections, and expand
transportation for people in
our communities who
value us and count on us!
FORWARD
Moving Forward
pg_0010
10
Ride Connection Board
Bob Ueland,
Board President
Dave Raphael,
Vice President
Leslie Clark,
Treasurer
Patty Brost,
Secretary
Patrice Goodman
Nancy Harp
Dick Jones
Julie Kennedy
Ken Nitta
Bobbie Nunn
Jonica Perry
Carolyn Rundorff
Ron Thompson
Program & Provider Services
Committee
Dick Jones,
Chair
Patty Brost
Scott Gates, MFS
Andy Szolnoki
Julie Wehling
Terry Watson
Fund Development
Jennifer Flickinger,
Chair
Bernie Bottomly
Sr. Mary Dernovek,
Facilitator
,
Solution for Non-profits
Rosy Vu
Executive Committee
Bob Ueland,
Chair
Dave Raphael,
Vice Chair
Leslie Clark,
Treasurer
Patty Brost,
Secretary
Joan Heinemann
Elaine Wells
Clark County Committee
Ken Nitta,
Chair
Kristen Atkinson, American Cancer
Society
Bobbie Casanova, RSVP
Paula Landers, Catholic Community
Services
Sue Warila, Catholic Community
Services
Jennifer Sundsted
Susan Tingley
COMMITTEES
Ride Connection Board & Board Committees
“Linking accessible, responsive transportation with community need”
pg_0011
11
FINANCIAL
Financial Statements
ASSETS
2005 2004
Cash & Cash $1,684,737 $1,295,815
equivalents
Accounts receivable $ 0 $ 3,326
Grants & $ 288,387 $ 522,457
contracts receivable
Prepaid Expenses $ 343,452 $ 224,197
Lease Deposit $ 4,621 $ 4,621
Property & $1,907,564 $1,564,293
equipment
— —— — —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— ——
Total Assets $4,228,761 $3,614,709
LIABILITIES & NET ASSETS
2005 2004
Accounts Payable $ 582,213 $ 364,509
Credit Cards Payable $ 0 $ 1,907
Accrued Vacation
$ 42,491 $ 31,964
— —— — —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— —
Total Liabilities $ 624,704 $ 397,570
Net Assets
Unrestricted
*
Available for $ 326,402 $ 392,402
operations
*
Property & $ 152,569 $ 255,750
equipment
Temporarily Restricted $3,105,086 $2,568,741
— —— — —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— ——
Total Net Assets
$3,604,057 $3,217,139
— —— — —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— ——
Total Liabilities & $4,228,761 $3,614,709
Net Assets
REVENUE & SUPPORT
2005 2004
Government grants $4,158,964 $3,338,149
& contracts
Grants & foundation $ 14,480 $ 116,274
support
Contributions $ 87,210 $ 73,887
Program service fees $ 2,715 $ 10,071
Gain (loss) on $ 3,412 $ 10,805
disposal of assets
Interest income $ 8,136 $ 9,097
Miscellaneous income $ 2,094 $ 2,054
— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— ——
Total Revenue &
$4,277,011 $3,560,337
Support
EXPENSES
2005 2004
Program Services $3,459,713 $2,990,034
Management & $ 378,376 $ 340,911
General
Fundraising
$ 52,004 $ 65,344
— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— ——
Total Expenses $3,890,093 $3,396,289
— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— ——
Increase in net assets $ 386,918 $ 164,048
Net assets at $3,217,139 $3,053,091
beginning of year
— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— —— —— —— — —— ——
Net Assets at $3,604,057 $3,217,139
end of year
pg_0012
12
236,087
248,229
286,157
295,445
309,521
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
2000 - 2001
2001 - 2002
2002 - 2003
2003 - 2004
2004 - 2005
Distribution of Expenses
1%
89%
10%
Program Services
Management & General
Fundraising
Source of Revenue & Support
Mis cel laneous
Inc ome
0. 0%
Government
Grants &
Contrac ts
97.2%
Inte rest Inco me
0.2%
Program
Service Fees
0. 1%
Contributions
2.0%
Grants and
Foundation
Support
0.3%
Gain (loss ) on
Disposal of
Assets
0.1%
FINANCIAL
Financial Statements
“Linking accessible, responsive transportation with community need”
pg_0013
13
Thank you for your support! We are deeply grateful to the many individuals, businesses and
foundations that support Ride Connection. Your generosity and support are critical in helping our
mission
to linking accessible transportation with community need
. In this issue, we are pleased to
recognize all cash gifts received between July 1, 2004 and June 30, 2005. We kindly request you
notify us of any corrections to this list by calling us at 503.528.1726.
PATRON
($5,000 and above)
American Cancer Society
PacifiCare
STEWARD
($1,000 - $2,499)
Ken Nitta
Oregon Community Foundation
Standard Insurance Co.
SUPPORT
($500 - $999)
Kristina Billington
Zina & Robert Booker
Leslie and Richard Clark
Elite Care Corp.
Emmett Koelsch Coaches, Inc.
Jana Flores
Fred Meyer
Helen Hancock
Julie and Daniel Kennedy
Providence ElderPlace
Schetky NW Sales, Inc.
TriMet
Umpqua Bank
Diane Wells
Elaine Wells
Wells Fargo Bank Northwest