Ride Connection is looking for a collaborative, detail oriented, engaging community builder for our Trip Audit & Reimbursement Manager opening. This position will oversee our Member Reimbursement and Trip Audit teams and provide support to members and partners within the Medicaid Non-emergent Medical Transportation (NEMT) network. They will assist in project planning, implementation, oversight, and guidance, as well as contributing to the development and implementation of new processes to enhance efficiency and compliance of the team.

This is a full-time, exempt position with a salary range of $64,708 – $97,073 annually. Starting wage will be determined based on direct comparable experience.

In addition, Ride Connection offers an excellent benefits package that includes comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 140 hours of paid vacation per year (which increases after three years), six paid holidays,  MLK Jr. Day of service, Juneteenth day of learning, 60 hours of sick leave annually, and a TriMet annual public transportation pass.

Who You Are

• You are an experienced team leader who believes collaboration, giving supportive feedback, and cultivating and encouraging skill development uplifts everyone.
• You are known for your eye for detail. Double-checking and triple-checking are a part of how you operate
• You are a proactive problem-solver and are keen on planning and creating processes that respond to or prevent future issues that may arise.
• You enjoy the challenge of juggling multiple projects with multiple timelines. You can roll with the punches and change gears when needed. Without losing a beat, you split your attention between individual and team projects
• You are a community builder by nature focused on the ongoing work of addressing inequities experienced by people of color, LGBTQIA2+ people, low income and houseless populations, and people with disabilities.
• You are a lifelong learner, always looking for, and finding, processes and new areas of knowledge to expand your own skillset and improve processes for the team.
• You do your work through an equity lens.

What You’ll Do

• Model a high level of engagement with the work through strong leadership, collaboration, and by demonstrating a strong work ethic.
• Support the team by answering questions, problem solving, and setting clear expectations.
• Support and guide the Member Reimbursement Supervisor to oversee the timely and accurate processing of Member Reimbursement requests.
• Oversee team compliance, with a clear understanding of what it means to be in compliance, and by supporting and training the team so that they are able to meet, or even exceed, these expectations.
• Support and guide the Trip Audit Supervisor in overseeing the auditing of vehicle provided NEMT trips prior to payments being issued so that providers are paid within the expected time frame
• Manage the development, maintenance, and improvements of all workflows and other procedural documentation for the team’s Trip Audit Leads & Specialists and Member Reimbursement Leads & Specialists.
• Facilitate, plan and lead team meetings to support staff

Qualifications

• 5 years experience in related field, college courses, or the equivalent combination of education and relevant experience
• Demonstrated computer skills, including proficiency with the Microsoft Office environment and related software
• Strong organizational skills and ability to manage multiple responsibilities within a specified timeline
• Excellent interpersonal, oral, and written communication skills
• Demonstrated strong leadership, training, and problem-solving skills.
• Ability to work with a diverse range of individuals including staff, Ride Connection’s network partners, community and government agencies, volunteers, and riders.
• Ability to pass a National Criminal Record Check which includes fingerprint identification

Welcomed Additional Qualifications

• Skilled facilitator
• Experience in demand-response public transportation.
• Advanced skills in Microsoft Excel and creating and manipulating Pivot Tables
• Transportation program management
• Comprehensive knowledge of the area
• Experience working with older adults and people with disabilities.
• Experience and passion working for a Non-Profit organization.

To apply: please send your resume and cover letter to jobs@rideconnection.org.

Please share what skills and experiences you would bring to this role in your cover letter.

Applications will be considered as submitted. Applications will continue to be accepted until the position is filled.

Ride Connection is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Chief Executive Officer

An incredible mission. A dynamic organization.

Annual Compensation: $174,000 – 261,000

Hybrid Model & Flexible Location: Reside in Oregon or Washington within daily commuting distance of our offices in Portland.

About Us

Ride Connection creates independence for thousands in underserved communities in the Portland Metro region every year.

For more than 35 years Ride Connection has served as the unique hub and convener of essential service partners, filling the gaps in public transit. We provide free transportation for people with disabilities, older adults, and others in need of community transportation options. Through a range of services, we promote not only non-emergency medical treatment but also socialization, essential mobility, and independence.

Our success is built upon long-standing relationships with social service agencies, providers, funders, community members, stakeholders, and elected officials. The demand for these services continues to grow and evolve, and our role has never been more critical.

About this Opportunity

As the new CEO, you will have the opportunity to leverage our outstanding history of service and influence, leading us through this exciting period in both our organization and in the transportation industry.

We are seeking an innovative and collaborative leader, as unique as we are, to continue our success and prioritize the many opportunities on our planning horizon and beyond.

Key Priorities

• Strategic Leadership with an entrepreneurial approach, financial and market savvy, and deep engagement with our Board of Directors.
• Authentic Relationships and Engagement across all dimensions of our stakeholder network to enable long-term success, creative solutions, and an inclusive and connected environment.
• Collaborative Organizational Leadership to reach new levels of effectiveness and service to our mission via data and systems thinking, communication, and teamwork.
• Inspiring Team Leadership that nurtures a culture of dedication, innovation, balance, humor, and kindness.

Minimum Qualifications

• Bachelor’s degree with 10 years of senior level leadership experience

(or equivalent combination of education and experience).

• 5 years of nonprofit or government management and development (or equivalent).
• Demonstrated commitment to antiracism work.
• Lived or work experience with underserved communities, such as older adults, people with disabilities, rural or lower socio-economic communities, people of color, and immigrant or refugee populations. Exceptional communication and interpersonal skills across a broad range of audiences.

Additional Qualifications and Capabilities

• Experience in transportation planning and/or knowledge of Federal and Oregon funding for transportation.
• Effective public speaking and communications with the media, elected officials, community leaders, etc.
• Proven negotiation and problem-solving skills.
• Strong self-awareness and emotional intelligence.
• The ability to build teams, lead change, inspire confidence and create trust.

Work Model: Hybrid

Location: Reside in Oregon or Washington within daily commuting distance of our offices in Portland (or be willing to relocate).

View Full Position Description – CEO

Ride Connection CEO Brochure

Interested in applying?

To apply, please provide a resume and cover letter via LinkedIn by April 25th, 2024.

https://www.linkedin.com/jobs/view/3870361386/

For general questions, please contact our search consultant, Diane Thurston, at http://Diane@WahlandAssociatesLLC.com.

• Location: Various Locations – Tualatin, Beaverton, Hillsboro, Forest Grove, and Multnomah County
• Position Reports To: Program Manager
• Full-Time Equivalent: 1.0 FTE
• $20.16-$30.24 per hour

Summary

Driver – Full and Part Time

Ride Connection is looking for a reliable, customer service-focused relationship builders to join the Driver pool for our Transportation Program.

Drivers are the heart and soul of Ride Connection’s Transportation Program. Drivers provide transportation services using agency owned vehicles to help older adults, people with disabilities, and citizens who do not have access to reliable transportation or other alternatives to live independent, quality lives by providing them access to necessary community services.

We are looking for Part Time and Full Time drivers be part of transportation services for customers in Tualatin, Beaverton, Hillsboro, Forest Grove, and Multnomah County. The work hours available vary, as well as the days of the week so flexibility is a must.

This is a non-exempt position with a starting salary of $20.16 – $30.24 per hour. Ride Connection offers an excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 10 days of paid vacation in your first three years and then increases, twelve holidays, accrued sick leave, and TriMet annual public transportation pass.

Who You Are

• You are all about great customer service. You enjoy both driving and interacting with people. You go the extra mile to ensure that a customer feels supported, heard, and respected.
• You excel at connecting with others while understanding the importance of personal boundaries and respecting the boundaries of others.
• You maintain your composure in a crisis or an elevated exchange and help others keep their cool as well.
• You like being on time and set up your day and calendar to be where you need to be, sometimes with a few minutes to spare.

What You’ll Do

Provide safe transport service and community connector services to customers with a customer service lens focused on dignity, respect, and patience. This includes:

• Transport of customers according to the schedule and/or instructions given by the Program Manager or the Service Center, notifying the Program Manager or the Service Center of any variations to the schedule in real time.
• Securement of wheelchairs for customers being transported. Assist customers with securing mobility devices, bags, packages, and other items, if appropriate.
• Assist customers between the vehicle and the door of their start location and destination location utilizing appropriate assistance techniques.
• Utilize smartphones and/or tablets to coordinate schedules, input ride information records, and connect with the Program Manager or the Service Center.
• Follow approved operational procedures.
• Report all vehicle incidents/accidents to the Program Manager.
• Perform daily pre-trip and post-trip vehicle inspections, including monitoring and maintaining proper vehicle fuel levels.
• Maintain customer confidentiality.

Qualifications

• Valid driver’s license with five to seven years driving experience and an excellent driving history as recorded by the Department of Motor Vehicles.
• Ability to lift and move up to 30 pounds safely and secure wheelchairs safely in enclosed spaces.
• Ability to access reliable transportation.
• Ability to pass a National Criminal Record Check which includes fingerprint identification. If a record exists, the nature and severity of charges will be discussed with candidates and, in some cases, may not be a barrier to employment.

This position may be required to perform “Safety Sensitive” duties per Federal Transit Administration (FTA) guidelines. When required the employee assigned to this position must participate and remain in compliance with the FTA Drug and Alcohol testing program, including pre-employment, random, reasonable suspicion, and post-accident testing.

Welcomed Additional Qualifications

• Bilingual or Multi-lingual.
• Experience operating a large vehicle.
• Experience with using conflict resolution or de-escalation techniques.
• Experience, lived or otherwise, working with older adults and people with disabilities.
• Experience with and comfort with using computers, computer programs, smartphones, and tablets.

Application Instructions

You can apply directly via our website or you can send a copy of your resume and a cover letter to jobs@rideconnection.org. Please share what skills and experiences you would bring to this role in your cover letter. Applications will be considered as submitted, so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

About Ride Connection

Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion. The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties. Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.

VIEW FULL JOB DESCRIPTION HERE

• $20.16-$30.24 per hour

Summary

Drivers – Full and Part Time
RCB Wapato Shores Accessible Transportation is looking for a reliable, customer service-focused relationship builders to join the driver pool for our transportation program.

Drivers are the heart and soul of rcb wapato shores transportation program. Drivers provide transportation services using agency owned vehicles to help older adults, people with disabilities, and citizens who do not have access to reliable transportation or other alternatives to live independent, quality lives by providing them access to necessary community services.

We are looking for part time and full time drivers be part of transportation services for customers in Tualatin, Beaverton, Hillsboro, Forest Grove, and Multnomah County. The work hours available vary, as well as the days of the week so flexibility is a must.

The starting salary of $20.16 – $30.24 per hour. RCB Wapato Shores Accessable Transportation offers an excellent benefits package, including comprehensive medical, dental, and vision insurance, an employee assistance program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, flexible spending account with up to $500 annual employer contribution, 10 days of paid vacation in your first three years and then increases, twelve paid holidays, accrued sick leave, and Trimet annual public transportation pass.

Who You Are

• You are all about great customer service. You enjoy both driving and interacting with people. You go the extra mile to ensure that a customer feels supported, heard, and respected.
• You excel at connecting with others while understanding the importance of personal boundaries and respecting the boundaries of others.
• You maintain your composure in a crisis or an elevated exchange and help others keep their cool as well.
• You like being on time and set up your day and calendar to be where you need to be, sometimes with a few minutes to spare.

What You’ll Do

Provide safe transport service and community connector services to customers with a customer service lens focused on dignity, respect, and patience. This includes:

• Transport of customers according to the schedule and/or instructions given by the program manager or the service center, notifying the program manager or the service center of any variations to the schedule in real time.
• Securement of wheelchairs for customers being transported. Assist customers with securing mobility devices, bags, packages, and other items, if appropriate.
• Assist customers between the vehicle and the door of their start location and destination location utilizing appropriate assistance techniques.
• Utilize smartphones and/or tablets to coordinate schedules, input ride information records, and connect with the program manager or the service center.
• Follow approved operational procedures.
• Report all vehicle incidents/accidents to the program manager.
• Perform daily pre-trip and post-trip vehicle inspections, including monitoring and maintaining proper vehicle fuel levels.
• Maintain customer confidentiality.

Qualifications

• Valid drivers license with five years driving experience and less than 2 driving infractions within the last 3 years as recorded by the department of motor vehicles.
• Ability to lift and move up to 30 pounds safely and secure wheelchairs safely in enclosed spaces.
• Ability to access reliable transportation.
• Ability to pass a national criminal record check which includes fingerprint identification. If a record exists, the nature and severity of charges will be discussed with candidates and, in some cases, may not be a barrier to employment.

This position may be required to perform “Safety Sensitive” duties per Federal Transit Administration (FTA) guidelines. When required the employee assigned to this position must participate and remain in compliance with the FTA Drug and Alcohol Testing Program, including pre-employment, random, reasonable suspicion, and post-accident testing.

Welcomed Additional Qualifications

• Bilingual or multi-lingual.
• Experience operating a large vehicle.
• Experience with using conflict resolution or de-escalation techniques.
• Experience, lived or otherwise, working with older adults and people with disabilities.
• Experience with and comfort with using computers, computer programs, smartphones, and tablets.

Application Instructions
Applications will be considered as submitted, so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

About Ride Connection Bridge Wapato Shores
Ride Connection and RCB Wapato Shores are a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion. Our network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties. Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.

VIEW FULL JOB DESCRIPTION HERE

• Full-Time Equivalent: 1.0 FTE
• $20.16-$30.24 per hour

Summary

Ride Connection is looking for that special “one in a million” driver who is very reliable and customer service-focused to fill in some gaps to provide rides for those who would not get them any other way.

Drivers are the heart and soul of Ride Connection’s Transportation Program. Drivers provide transportation services using agency owned vehicles to help older adults, people with disabilities, and citizens who do not have access to reliable transportation or other alternatives to live independent, quality lives by providing them access to necessary community services.

For this position we are looking for a driver to be part of transportation services based in Gresham. We are trying to fill in some gaps to provide rides for those who may not get them any other way.

This person will get at least 20 hours per week with the possibility of up to 40 hours per week. Work hours will be between 8:00 am and 5:30 pm, Monday through Friday, and may include occasional weekends. This driver will be driving one of our buses as these rides will be for group trips throughout Portland and the metro area. This driver might be asked to drive on short notice to fill in for someone who has called out sick and could include providing rides for one of our partners. These rides may include rides that didn’t fit into another’s schedule.

The perfect driver for this position is able to work without a set schedule. This is a new position, so the details may change. Flexibility is a must.

This is a non-exempt position with a starting salary of $20.16 – $30.24 per hour depending on experience.

Ride Connection offers an excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 10 days of paid vacation in your first three, twelve holidays, accrued sick leave, and TriMet annual public transportation pass.

Who You Are

• You are all about great customer service. You enjoy both driving and interacting with people. You go the extra mile to ensure that a customer feels supported, heard, and respected.
• You excel at connecting with others while understanding the importance of personal boundaries and respecting the boundaries of others.
• You maintain your composure in a crisis or an elevated exchange and help others keep their cool as well.
• You like being on time and you set up your day and calendar to be where you need to be, often with a few minutes to spare.

What You’ll Do

Provide safe transport service and community connector services to customers with a customer service lens focused on dignity, respect, and patience. This includes:

• Transport of customers according to the schedule and/or instructions given by the Program Manager or the Service Center, notifying the Program Manager or the Service Center of any variations to the schedule in real time.
• Secure of wheelchairs for customers being transported. Assist customers with securing mobility devices, bags, packages, and other items, if appropriate.
• Assist customers between the vehicle and the door of their start location and destination location utilizing appropriate assistance techniques.
• Utilize smartphones and/or tablets to coordinate schedules, input ride information records, and connect with the Program Manager or the Service Center.
• Follow approved operational procedures.
• Report all vehicle incidents/accidents to the Program Manager.
• Perform daily pre-trip and post-trip vehicle inspections, including monitoring and maintaining proper vehicle fuel levels.
• Maintain customer confidentiality.

Qualifications

• Valid driver’s license with at least three years driving experience and an excellent driving history as recorded by the Department of Motor Vehicles.
• Ability to lift and move up to 30 pounds safely and secure wheelchairs safely in enclosed spaces.
• Ability to access reliable transportation.
• Experience with and comfort with using computers, computer programs, smartphones, and tablets.
• Ability to pass a National Criminal Record Check which includes fingerprint identification. If a record exists, the nature and severity of charges will be discussed with candidates and, in some cases, may not be a barrier to employment.

This position may be required to perform “Safety Sensitive” duties per Federal Transit Administration (FTA) guidelines. When required the employee assigned to this position must participate and remain in compliance with the FTA Drug and Alcohol testing program, including pre-employment, random, reasonable suspicion, and post-accident testing.

Welcomed Additional Qualifications

• Bilingual or Multi-lingual individuals – especially those who speak Asian languages such as Chinese, Japanese, Korean, and Vietnamese.
• Experience operating a large vehicle.
• Experience, lived or otherwise, working with older adults and people with disabilities.

Application Instructions

You can apply directly via our website at https://rideconnection.org/about-us/careers or you can send a copy of your resume and a cover letter to jobs@rideconnection.org.

Applications will be considered as submitted, so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

About Ride Connection

Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion.

The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.

Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.

VIEW FULL JOB DESCRIPTION HERE

• Position Reports To: Chief Planning & Programs Officer
• Full-Time Equivalent: 1.0 FTE
• $66,601 – $99,800

Summary

Ride Connection is looking for a detail oriented, investigative minded, leader and lifelong learner to join our team as a Data Analytics Manager.

This Data Analytics Manager position will play a crucial role in leading Ride Connection’s efforts to utilize data for decision-making and strategic planning. This position requires a blend of leadership, technical expertise, and strategic vision to drive our data analysis strategies and initiatives. This position supervises the Service Data Specialist Team. The Data Analytics Manager reports to the Ride Connection Chief Planning & Programs Officer.

This is a full-time, exempt position with a starting salary of $66,601 – $99,800 annually, depending on experience.

Ride Connection offers an excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 140 hours of paid vacation in your first three years and then increases, six paid holidays,  MLK Day of service, Juneteenth day of learning, 60 hours of sick leave annually, and a TriMet annual public transportation pass.

Who You Are

• You are known for your eye for detail. Double-checking and triple-checking are a part of how you operate
• You enjoy working with both a team and independently so that projects run smoothly, and the job gets done.
• You excel at breaking down terminology, details, and processes and translating them into digestible nuggets that almost everyone can understand.
• You enjoy the challenge of juggling multiple projects with multiple timelines. You can roll with the punches and change gears when needed. You easily split your attention between individual and team projects.
• You value relationships and believe that relationship-building is about cultivating and sustaining meaningful connections that support and uplift everyone.
• You are known for your eye for detail. Double-checking and triple-checking are a part of how you operate.
• You are focused on the ongoing work of addressing inequities experienced by people of color, LGBTQIA2+ people, low income and houseless populations, and people with disabilities.
• You are a proactive problem-solver and are keen on planning and creating processes that respond to or prevent future issues that may arise.
• You do your work through an equity lens.

What You’ll Do

• Supervise and Lead the Service Data Specialist Team.
• Develop and implement a comprehensive data management and analysis strategy aligned with the organization’s overall goals.
• Implement and monitor processes for data quality assurance to ensure data accuracy and reliability.
• Provide data leadership and guidance, fostering a culture of collaboration, innovation, and continuous improvement.
• Stay updated with industry trends and emerging technologies related to data analysis, and proactively recommend innovative approaches to enhance data analysis capabilities within the organization.
• Lead efforts to extract meaningful insights from data through analytics and data visualization techniques.
• Collaborate with teams to understand their data needs and provide actionable recommendations based on data analysis.
• Collaborate with stakeholders to define data standards and ensure compliance with regulatory requirements.
• Establish and enforce data governance policies and procedures to ensure the accuracy, consistency, and security of data across the organization.
• Represent Ride Connection in a professional manner to our service partners, our funders, and the community

Qualifications

• Bachelor’s degree in business, related field or equivalent in education and experience
• Strong demonstrated IT systems and database knowledge (i.e., SQL; database design, normalization, and management)
• Advanced knowledge of:
  • Relational database management tools (MS SQL Server)
  • Power BI, or other similar reporting tools
  • Data extraction, presentation, and visualization
  • Business analysis, business management data systems
• Proficient with data mining, performance metrics and reporting, and report writing    Systems knowledge, documentation, and methodical problem-solving skills
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community
• Proficient with data mining, performance metrics and reporting, vendor management, change management and report writing
• Demonstrated systems knowledge, documentation, and problem-solving skills
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community
• Must pass a National Criminal Record Check, which includes fingerprint identification.

Welcomed Additional Qualifications

• Experience with nonprofit organizations
• Experience working with demand-responsive transportation or transit-related technology a strong plus
• Bilingual or multi-lingual
• Experience, lived or otherwise, working with older adults and people with disabilities.

Application Instructions

To apply for this position, please send your resume and cover letter to jobs@rideconnection.org.

Please share what skills and experience you would bring to this role in your cover letter.

Applications will be considered as submitted, so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

About Ride Connection

Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion.

The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.

Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.

VIEW FULL JOB DESCRIPTION HERE